Terms & Conditions

Rogue Hammocks is a small business made totally from scratch in the UK by two totally cool people. Although we try our best to be perfect please understand that we are only human and as so a few mistakes may happen. Please know that we will try and rectify any mistakes on our behalf and help out where ever we can.

 

ROGUE HAMMOCKS – Terms & Conditions

1.WARRANTY

Rogue Hammocks offer a 6 month warranty on all of our products to be free from any defects in the material and workmanship. The 6 month period is from the original date of purchase and covers all products used within the parameters of Reasonable use*. If you find a defect in a product within the warranty period, we will repair or replace the item.

*Reasonable use does not cover damage caused by misuse, abuse, modification, improper storage or general wear and tear. Please note we will not replace or repair products that are on the list of exclusions below.

Exclusions:
• Stored in damp conditions or at high temperature.
• Machine washed or tumble dried.
• Used in direct conjunction with any other products other than that of Rogue Hammocks
• Used in extreme temperatures (above 40°C and below -15°C)
• Hammocks or Suspension used above our maximum recommended weight limits or by more than one person at the same time.
• Come into contact with sharp objects causing damage.
• Natural degradation due to UV light / sunlight.

2.RETURNS

The following only applies to non customised products, as customised products can not be returned.

In the event of an unwanted product – we will accept returns within 30 days from date of purchase provided the product has not been used. Unwanted products must be returned in new condition, unused, clean and odour free. You will be responsible for shipping costs.

In the unlikely event that you encounter a manufacturing fault with your product within 6 months of purchase we will cover the cost of return shipping and of the shipping back to you. Please consult us before shipping a product back to us (we will not cover expensive methods of return shipping and we can advise which regular methods of shipping to use).

Please always contact us prior to returning a product.

3.LIABILITY AND WARNINGS

Hammock Camping is generally very safe but as with all outdoor pursuits, potential serious dangers could occur. Please check the following things before using your hammock and accessories:

  • The trees (or set-up points) are strong and capable of supporting considerably more than your weight.
  • There are no loose branches or other dangerous objects above your hammock that could fall. Also check there are no sharp objects under or near your hammock.
  • The suspension (webbing etc) of the hammock each time before using. Make sure any knots tied are strong enough to hold your weight before using the hammock.
  • you are not exceeding the maximum recommended weight limit for the product as shown on our website.

PRODUCT WARNING AND INSTRUCTIONS: (for hammocks and hammock suspension)

  • Check your hammock and suspension is in good condition every time before use
    • Check for and avoid sharp items that could come into contact with both hammock and suspension.
    • Only use Rogue Hammocks products with other Rogue Hammocks products.
    • Our hammocks are only designed for single person use.
    • Please follow maximum recommended weight limits.
    • Set up your hammock a maximum of 2ft (roughly 70cm) above ground height. Take care it doesn’t touch the ground which could cause damage.
    • Rogue Hammocks products are not suitable for children under 6.

MAXIMUM WEIGHT LIMITS:

All our hammocks and suspension items have a maximum recommended weight limit of 125kg. Please do not exceed this.

PRODUCT CARE:

  • Always air dry products fully after use.
    • Store in a cool, dry, dark place.
    • When packing always stuff hammocks into stuff sack.
    • Do not use in extreme temperatures (above 40°C and below -15°C).
    • Prolonged exposure to strong UV light can cause material to weaken (see warranty).

WASHING HAMMOCKS:

Hand wash only in warm (not hot) water. Do not machine wash. Do not tumble dry.

 

EXCLUSIONS AND LIMITATIONS

To the fullest extent permitted by law, Rogue Hammocks:
i)  excludes all representations and warranties relating to Rogue Hammocks website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in Rogue Hammocks website and/or the Rogue Hammocks’ literature; and
ii) excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised Rogue Hammocks of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.
The equipment that Rogue Hammocks sells may be used in pursuits that are potentially dangerous. It is the customer’s responsibility to consider their own safety in the outdoors. Please seek appropriate advice before partaking in an activity, and enjoy the outdoors within your own limitations. Rogue Hammocks, its directors, employees and the contributors to this website will not be held responsible for any injury sustained whilst using a Rogue Hammocks product.

To avoid danger of suffocation keep Rogue Hammocks products away from babies and small children. Rogue Hammocks are only designed to be used alongside other Rogue Hammock merchandise, otherwise product safety will be compromised. In an unlikely event that your product should fail your sole recourse shall be repair or replacement. Rogue Hammocks will not be held liable to you or any other party for any damages that result from the failure of any product. Damages excluded include, but are not limited to, the following: lost profits, lost savings, lost data, damage to other equipment, and incidental or consequential damages arising from the use, or inability to use this product. In no event will Rogue Hammocks be liable for more than the amount of your purchase price and shipping costs. The users of Rogue Hammocks products shall use their product(s) at their own risk and Rogue Hammocks will not be held liable under any circumstance for incidental or consequential loss or damage or injury or death, due directly or indirectly to the use of this product. All information on our Website and Facebook page is accurate to the best of our knowledge and our tips and advice we believe to be useful and correct but we don’t provide any guarantee as to their accuracy or performance. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

4. PRODUCT DESCRIPTIONS

We try our absolute best to make sure all descriptions are accurate but want to mention weights and sizes and colours can vary by small amounts. The reason being when we buy material to make our products the weight (grams per m) of the material can sometimes vary by a few percent between batches of material. This is fairly common in fabrics. Therefore we can’t guarantee every weight is 100% correct – but as mentioned above we try to make sure they are as accurate as possible. There is also the possibility of very slight colour variations occasionally and the colours on our website may also vary from the actual product in person (not very often but it can happen). While we also try our absolute best to make sure all sizes are as accurate as possible sometimes products can occasionally be a couple of cm out. Due to the nature of manufacturing our products it is difficult to get everything 100% and there can be very minor differences between sizes of products but this is what makes our customised products one of a kind. There should not be any big size differences but a couple of cm difference can occasionally happen on a hammock / webbing.

Like everyone else we are human and we are not 100% perfect though we do try our very best.

5. AVAILABILITY

As most of our products are customised we make almost all of our products to order. We will endeavour to provide you with an accurate estimated production time. However if any complications do arise on our side such as availability from our material suppliers, then we will contact you as soon as possible with a new estimate.

Any products that are listed as in stock but in actual reality are not in stock again you will be contacted with a new estimate of availability or refunded as necessary.

6. PAYMENT

Payment is processed via PayPal, (the world’s largest online payment processor). We do not store or have any access to bank card details (these are processed very securely and never stored). The price you see on the checkout page once you’ve selected your country is the final price you pay and includes shipping. For international shipping please be aware that any customs fees or other applicable fees levied by authorities outside of our control are out of our hands, please see Customs Duty for more information on this.

7. DELIVERY & TITLE

We will deliver all goods in accordance with your order. Immediately prior to despatch of the goods to you, title of the goods will pass to you. In the unlikely event that you have not received all the goods within 12 days from date of dispatch please notify us.
If delivery is attempted but not successful, and returned to us, we reserve the right to charge for subsequent delivery attempts. If further charges arise, for example Customs charges and handling charges for orders sent internationally, we shall not be liable for payment of these charges. We strongly advise that you look into import charges before placing an order if it is a concern. If you have entered the wrong address please contact us immediately so that we can change it, you are responsible for additional costs incurred as a result of providing the wrong information.
In any event, if the courier attempts to deliver, fails and then the goods are returned to us, we will re-ship your order on receipt of a second payment of the delivery charges. To avoid this situation, if your order hasn’t been delivered within the time frame above, you should contact us.
If you foresee any difficulty in taking delivery of an order, please inform us as early as possible and we will try our best to help.

8. CUSTOMS DUTY

We do not accept responsibility for any charges due to customs duty. It it entirely your duty as the customer to research beforehand and be willing to pay for customs charges in your country once the item has been dispatched.

9. PRIVACY & CONFIDENTIALITY

Any customer records are regarded as confidential and therefore will not be divulged to any third party, unless compelled to do so by law. If legally required to do so we will divulge them to the appropriate authorities.
We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. We do not store or have any access to bank card details (these are processed very securely and never stored).

10. WRONGLY PRICED ITEMS

In the very rare occasion of an error in the pricing on our website we reserve the right to cancel your order and refund any monies paid in full. Notice will be given to you by email. If we provide a quote by email for an order we reserve the right to cancel or edit the order if an error has been made in the pricing.

11. PROPERTY NOTICE

All relevant property rights exists on all text relating to the Rogue Hammocks’ services and the full content of this website including photos.

12. WAIVER

No waiver of any of the provisions of this or any agreement shall be effective unless it is expressly stated to be such and signed by both Rogue Hammocks and the customer.

13. NOTIFICATION OF CHANGES

Rogue Hammocks reserves the right to change these conditions from time to time as we see fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis. These terms and conditions form part of the agreement between customers and Rogue Hammocks. Your accessing of this website and/or undertaking of an order or agreement indicates your understanding, agreement to and acceptance, of the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.